Who are we?

Maesstad B.V.'s core business is advising on and mediating in financial services and products. In providing these services to clients, we process a multitude of personal data. Our contact details are:

  • - telephone: +31 (0)10-206 22 55 ;
  • - email: home@maesstad.nl;
  • - website: www.maesstad.nl;
  • - mailing address: P.O. Box 19012 , 3001 BA Rotterdam ;
  • - visiting address: Jan Leentvaarlaan 35 , 3065 DC Rotterdam

Why this statement?

We are responsible for protecting your personal data to the best of our ability. In doing so, we must comply with the requirements of privacy regulations. Among other things, we want to be transparent about the types of data we process, the purposes for processing, with whom we share data and what rights you have regarding your own data. In this Privacy Statement we inform you about this. Do you still have questions after reading this document? Then please contact us.

1. Types of data
1.1 We process (potentially) the following personal data about you:

  • - contact information, such as name, address, place of residence, phone number, and email address;
  • - age, gender, marital status;
  • - data relating to passport, driver's license or other proof of identity (sometimes we ask for a copy of proof of identity);
  • - Citizen Service Number (BSN).
  • - data on employment, income, occupation and employer;
  • - Data on financial situation, assets, and any debts;
  • - Data on current financial products, such as bank accounts or insurance;
  • - special personal data, e.g. health (in some cases);
  • - data on any criminal offenses, fraud aspects (if relevant);
  • - data submitted claims/claims history;

1.2 When we process health or criminal data, we do so with extreme care, and usually only with your consent.

2. Purposes of data processing.

2.1 We process your personal data for the purpose of the following activities in our company, among others:

  • - Assessing and accepting potential customers;
  • - managing (or having managed) our relationship with (potential) customers and visitors;
  • - Managing and expanding our customer base;
  • - concluding and executing agreements;
  • - performing analyses of personal data for statistical purposes and the use of an archival destination;
  • - Conducting (targeted) marketing and promotional activities to establish, maintain or expand a relationship with a customer or potential customer;
  • - meeting legal obligations;
  • - Sending newsletters or information of a specific nature.

3. Legal grounds for processing data

3.1 We use at least one of the following grounds for processing your personal data:

  • - The performance of an agreement for a financial product or service;
  • - to be able to fulfill a legal obligation incumbent upon us, for example to fulfill our legal duty of care during the term of a financial product created through our mediation or to comply with legal data retention periods;
  • - The explicit consent you have given to process data for specific purposes. You can withdraw this consent at any time;
  • - for the protection of our legitimate interests in the context of our business operations or those of a third party. We always balance your interests against ours. Our interests include the careful execution of agreements with you, maintaining and possibly expanding our customer relationship through possible direct marketing and/or profiling aimed at marketing.

4. Storage and retention period of personal data

4.1 We keep your personal data only for as long and to the extent we need it. Data that we necessarily need we keep at least for the duration of our relationship or agreement.

4.2 If our relationship or agreement ends we will retain the data for the statutory retention periods applicable to us.

5. Information, amendment and objection

5.1 You have specific rights regarding the processing of your personal data. You can always contact us about this.

5.2 The same is certainly true of the following topics:

  • - Whether we process your personal data;
  • - How we process your personal data;
  • - view the personal data we process about you?
  • - objections to the processing of your personal data?
  • - Adjustment of your personal data if it has been (possibly) incorrectly processed;
  • - limitation of your personal data;
  • - deletion (erasure) of your personal data;
  • - transfer of your personal data to yourself or another organization at your request;
  • - questions about the content of this Privacy Statement.

5.3 Please note that we may not be able to accommodate a request in all cases. If this is the case we will let you know with reasons.

6. Security of your data

6.1 We have taken adequate technical and organizational measures to secure your personal data.

6.2 We use a certified SSL certificate on our website.

6.3 Website visitors have the option to disable cookies. Each browser has different customization options regarding cookies. For example, there are browsers that accept cookies by default, as well as browsers that notify you when cookies are detected. For each browser there is the possibility to adjust the settings.

The All About Cookies website has helpful information about managing cookies on different devices or in different browsers.

6.4 Do you think you have found a weakness in one of our websites or systems? Or the security of personal data has been breached? If so, please contact the privacy team at : phone number 010-2062555. We kindly and urgently request you not to spread this information any further and to help ensure that the impact on those involved is kept to a minimum.

7. Provision of data to third parties.

7.1 We do not simply provide your personal data to others. We may do so if you have given us permission to do so, if we are required to do so by law or court order, or if the disclosure serves our purposes of processing personal data.

7.2 In order to conduct our business and depending on the services provided to you, we may well provide your personal data to the following persons or parties:

  • - financial institutions (such as banks or insurers) with whom we apply for a financial product for you or with whom you have a financial product that we manage for you; or; where we accompany you during the term of the product;
  • - persons and authorities who must be informed pursuant to a legal obligation;
  • - external parties processing data under our control and responsibility, such as our ICT service provider or our (direct) marketing agency;
  • - claims experts, databases focused on fraud prevention such as Fish and Cis
  • - notaries, lawyers, accountants (as appropriate)

7.3 External parties who process personal data under our responsibility do so only for purposes and under conditions that we have agreed with them. We record this in written agreements.

8. Changes to the Privacy Statement.

8.1 We may change this Privacy Statement in the future. You will always find the most up-to-date statement on our website.

9. Right to complain

9.1 Do you disagree with the way we process your personal data or deal with your rights as a customer? Please contact us on 010-2062255 in any case.

9.2 You can also file a complaint with the Personal Data Authority. To do so, visit www.autoriteitpersoonsgegevens.nl.